Q: Where are you located?
All orders are dispatched from our warehouse on the Gold Coast, Australia.
Q: How much does shipping cost?
We offer $8.95 flat rate shipping within Australia, express shipping is $12.95. International shipping is calculated at the checkout.
Q: When will my order be shipped?
We strive to dispatch orders within 1-2 business days, except where stated otherwise, or during holidays where there may be unavoidable delays. Please allow up to 5 days for dispatch during high volume periods such as major sales and new season launches.
Q: When will my order arrive?
Once you've received your shipping confirmation, please allow 3-6 business days for standard post or 1-2 business days for express delivery within Australia. For international orders, please allow 8-15 business days for delivery.
Q: How can I pay for my order?
We accept all major credit/debit cards, Paypal and Afterpay. Click here for more info on our payment options.
Q: How much will it cost in my currency?
Prices for all goods are stated in Australian dollars. You can view prices in your own currency by using the drop down menu at the top of the screen. Please note, prices will revert back to Australian dollars during checkout.
Q: How can I track my order?
You can track your order via the link located in your shipping confirmation.
Q: Will I have to pay import duties?
If you live outside of Australia you may be required to pay customs and import taxes. Please check with the relevant department in your country. All duties & taxes are the responsibility of the buyer.
Little Villains cannot be held responsible for unexpected delays in the postal service. No delivery time frames are guaranteed. If you require your order by a particular day or date, please contact us first to discuss your options.
WE TAKE NO RESPONSIBILITY FOR LOST PARCELS IF AN INCORRECT ADDRESS IS PROVIDED. Please take extra care when entering your shipping details and make sure any pre-saved addresses are up to date. If a parcel is "returned to sender" due to an incorrect address being provided, additional postage will be at a cost to the buyer.